Each User can leave a review for another User with whom they have entered into a Rental or Co-Sailing agreement.
The rating system also allows Renters to assess the quality of the Boat by evaluating various criteria: boat compliance, onboard comfort, maintenance level, cleanliness, welcome and communication, value for money.
Only Rentals and/or Co-Sailing experiences that have actually taken place entitle Users to publish a review.
Reviews indicate the date of the sailing experience being reviewed.
No financial compensation of any kind is provided in exchange for posting a review.
Comments and ratings are published on the site in chronological order. The most recent reviews are automatically displayed at the top of the first page for better visibility. On pages dedicated to Boat listings, reviews are displayed based on their rating, with the highest-rated ones shown first. On the main homepage of the Site, we may also highlight reviews with a rating above 4.5 stars and a minimum character count, in order to share particularly appreciated experiences with our Users.
Reviews are stored and visible on the platform for a maximum duration of five years from the date of publication, unless voluntarily deleted by the User who posted the review or removed for violating our moderation rules.
Users cannot delete a comment written by another User themselves. However, they have the right to reply to comments.
Click&Boat does not exercise control over reviews, which are not subject to a verification process prior to publication. However, Users may report a comment that does not comply with our Terms of Use and/or express doubts about the authenticity of a review by using our contact form available in our Help Center. All reports must be substantiated.
Click&Boat reserves the right to delete any comment whose authenticity is disputed and/or that violates the Terms of Use and/or applicable laws, in accordance with our dispute resolution policy.
Click&Boat also invites Users to rate its Service via the Trustpilot website.
The “TrustScore” is not merely the average rating of all reviews. It also takes other factors into account. For more information on how the “TrustScore” and the star rating work, you can refer to the Trustpilot website.