In the event of a dispute between an Owner and a Renter regarding the execution of a booking, Users are encouraged to favor an amicable resolution of the conflict.
The Click&Boat platform facilitates dialogue between Users through a support service available 7 days a week, via various communication channels: email, contact form, chatbot.
The support team can, at a User’s request, act as a facilitator, helping the parties to exchange constructively (for example, by providing supporting documents, such as a special weather bulletin in case of cancellation due to weather conditions) or by reminding them of the applicable provisions of the Terms of Use.
However, Click&Boat does not take sides and does not act as a "judge" or "arbitrator" in resolving disputes between Users.
Nevertheless, Click&Boat may note non-compliance with the Terms of Use based on objective elements and take certain measures in accordance with the Terms of Use, such as removing an Advertisement or temporarily or permanently suspending a User account.
Similarly, in the event of a dispute between an Owner and a Renter concerning a User review, Click&Boat reserves the right to delete any comment violating the applicable rules (racist, discriminatory, offensive to public morals or public order, etc.) at its sole discretion, as well as to delete any User account in case of inappropriate comments.
If an amicable resolution cannot be reached, Users retain the option to pursue other dispute resolution methods, such as mediation (by contacting the mediator designated in Article 21 of the Terms of Use) or referring the matter to the competent courts (Article 22 of the Terms of Use).